The 30-day window
The return window starts the day the carrier marks the order delivered. Contact us within those 30 days. We email a decision and, when a return is needed, the address to use.
What can come back
Unopened laundry, refills, and paper can be returned for a refund of the price you paid. If a product arrives damaged, leaking, or different from the page, we replace it or refund it, including the shipping you paid. You do not pay return shipping when the problem is ours.
Opened paper and opened cleaner can still be returned when they are unused and in the original pack. We cannot take back items that are soiled, used up, or missing pieces, unless they were defective.
How a return works
- Email [email protected] with your order number and what you want to send back.
- Wait for our reply before you ship anything. Returns without that reply can be refused.
- Pack the items so they travel safely. For a change-of-mind return, you pay the return postage.
- We inspect the parcel within 3 business days of receiving it.
When the refund arrives
Approved refunds go back to the original payment method. Banks usually post them in 5 to 10 business days after we send the refund. We do not offer store credit unless you ask for it. Shipping charges are refunded when we made the error or the shipment never arrives. The $5.95 shipping fee on a change-of-mind return of an under-$50 order is not refunded.